By using this website you agree to be bound by our Terms and Conditions.
These Terms and Conditions apply to the use of this Website www.ggsofas.co.uk and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions detailed below. We strongly recommend that you fully read our Terms and Conditions before placing an order and If you require any further information or clarification on the information herein, please do not hesitate to contact us through any of the methods listed in the Contact us page of this website.
We aim to constantly improve and develop our website for the benefit of our customers and to enable this to take place we may occasionally modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice. Changes to conditions may occur from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change. GG Sofas also reserve the right to change, extend, or make amendments to any pricing or offers detailed on this website. If GG Sofas is informed of any inaccuracies with regards to the content or material detailed on the site we will endeavour to investigate and correct such highlighted material at our earliest convenience.
Accuracy of content
GG Sofas has taken every care in the preparation of the content appearing on this website, in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.
Before you place an order
If you have decided you would like to place an order with GG Sofas by arranging for one of our advisors to call you, please have all the address information and product that you would like to order ready so we can place it efficiently. We will be delighted to answer any queries you may have at this stage of the order process. Here are some of the most common questions for you to consider.
• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
• Will the furniture fit in the room?
• Which range are you interested in?
• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time.
• What colour would you like the furniture in?
• How would you like to pay for the furniture?
The Products on our site are available for purchase and delivery only within most of England, Wales and Scotland not covering islands or the Scottish Highlands. As far as reasonably possible all products featured on the website are either in stock or available at the time of ordering, or information on delivery or time constraints will be displayed on the product page or provided by one of our advisors for your approval prior to making your purchase. This information can be confirmed via email, telephone or our live chat feature.
To be eligible to purchase products on this website you must:• (a) be capable of entering into binding contracts; and• (b) be at least 18 years old.• (c) provide your real name and contact details (including e-mail); and• (d) a valid delivery address in the United Kingdom or Ireland.
The price of the products will be the amount set out as per the order summary and correct at the time of ordering. Prices are liable to change at the discretion of GG Sofas at any time, but subsequent price changes will not affect the price for the products as stated in your order at the time of that order being placed. Payment can be made by Paypal, credit or debit card or even bank transfer (details available upon request). We also have a ‘3 easy payments’ option and a finance option available and all details are displayed when you follow the process online and fill out the application. In the event that there is insufficient stock to satisfy your order, you will be informed as soon as possible. A refund will be processed through the same method as what you paid at the earliest opportunity. Our site contains a vast amount of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced due to manual error. We are under no obligation to provide the product to you at the incorrect (lower or higher) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. All prices quoted include VAT.
3 Easy Payments / Deposits
For our ‘3 Easy Payment scheme’ or deposit scheme, we will work with you on a suitable payment plan to enable you to pay for the goods over a period of time that is suitable for your financial situation enabling you to have delivery as soon the goods are paid for. This is not a legal finance agreement, this is a payment structure we have created for customers who don’t have the full payment available, are moving house and are awaiting a date or do not require an immediate delivery. The first payment must to the value of 30% of the total order value and can be paid using Paypal or debit or credit card via PayPal invoice system. There is no restrictions with this as Its a flexible payment option we have created to benefit our customers with no interest or credit checks. We do not deliver any goods until the items are paid for in full and when the final payment is made and the balance is clear, please enable up to 5-10 working days for the delivery to take place. The process starts with your first deposit which enables us to order the item with the factory, who then manufacture and hold them until the balance is paid. Deposits only stand for a 12 month period from the first payment date. Our factories will cancel any orders and all deposits will be void which applies to both us and the customer after 365 days.
Acknowledgement and acceptance of your order.
If you place an order with GG Sofas we will email you an invoice and confirmation of your order within 24 hours. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.
All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or email to notify us of this fact and provide the alternative delivery address, or information requested by our customer service team, photo identification for example. We reserve the right to postpone delivery until such satisfactory documentation is provided.
2 Man White Glove
Delivery Upon purchasing with GG Sofas customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. The logistics company will not be responsible for forcibly trying to make an item fit into the place of delivery, nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the logistics company have reasonable doubt to the access to the property and suspect damage may be caused to the furniture by attempting delivery, you may be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items. This will mean the customer agrees that any damage caused will be accountable to yourself and not a responsibility of either the 3rd party logistics company or GG Sofas. Once the order has been placed you will be contacted via telephone or email to confirm your delivery date at least 3 working days prior to the estimated date advised on the platform the order was place and order stage. If the date is ready to be provided at an earlier opportunity then we will contact you as soon as it’s ready but this is not always possible as we have to work with the factory to establish finishing dates for manufacturing or stock availability and then the logistics company to confirm when they are covering each area. The day prior to the delivery you will receive a call or message confirming a 3 hours time slot and the drivers will provide between 30 mins and 1 hours notice on the delivery day. The service is a 2 man service delivery into your room of choice and does not include unpacking, assembly or removal of waste. To ensure you are completely satisfied with your furniture, the delivery team will ask you to check the packaging of the goods over and sign to say that the goods have been received in perfect condition. Once this document has been signed and the drivers leave the property GG Sofas will not be responsible for any damage noticed after, so please ensure the goods are checked carefully. The drivers will leave all packing materials so the goods can be returned within 7 days if required. This is to benefit the customer as the goods cannot be returned unless the original packaging is used. Please note, under no circumstances will the drivers remove the packaging, this is to prevent problems at a later date. Most of our items are in stock and are guaranteed to be dispatched within 3 working days to our logistics company who will contact you to negotiate a suitable delivery date unless otherwise specified at the point of ordering by an advisor. If you place an order and there are any problems with the stock availability, one of our advisors will contact via telephone or email as soon as they are made aware with the information confirming when the stock will be available for delivery. If this is not suitable and a refund and cancellation is requested, then this will be processed straight away. We aim for all deliveries to take place between the hours of 8am and 6pm, obviously, this is based around the circumstances on the day. If for any reason at all the drivers are delayed whether that may be due to traffic, accidents, problems delivering, or any other reason that may effect the route, then we will keep the customer updated and always continue to deliver until we all deliveries are complete. Each customer effected will be given the option whether they can accept the delivery later in the evening or whether we arrange an alternative, unfortunately, these problems are out of our control and GG Sofas cannot be responsible for any delays and will not be obliged to refund or compensate. The logistics company will offer a time slot the day prior to the delivery and if this time slot is missed due to circumstances that are uncontrollable then again we cannot be help responsible and will not compensate. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is destined for and please make sure that the area you want the furniture placed is cleared and free from debris or hazards.
Please note our logistics company are not obliged to deliver up stair cases. If you do not live on the ground floor or alternatively there isn’t a lift available please contact us prior to making the purchase to confirm Is it is possible to complete the delivery. This may depend on which item you’re ordering due to the weight and the circumstances at the address. If there are issues delivering this to the floor that you live on it can be arranged for the delivery to be completed to the ground floor and customers can then make other arrangements for it to carried up the stairs. Occasionally the drivers may be prepared to accept an extra fee to assist with carrying up the stairs but this is down to the drivers discretion on the day. If GG Sofas are not advised of any issues prior to the delivery and the logistics company decide not to deliver, there will be a charge of £80 to return the items on the day.
If the customer decides the goods are not suitable and would like to return them, the drivers can wrap the goods and bring them back on the day. As the goods are in perfect condition the cost to return the goods on the day is £80. This fee applies even if there was no delivery charge as GG Sofas get charged by the logistics company but we may choose to cover those costs for you. Unfortunately the business cannot be responsible for a change of mind on the item and the fee of £80 is taken from the total order value prior to the refund being actioned.
Out of Stock items.
Should an item be out of stock, on most occasions, it will state an expected arrival date on the website and this date will be reiterated should you be ordering over the phone. The dispatch of your sofa will then be made within 3 working days of that previously stated arrival date if the customer chooses to wait for the item to come back into stock. Estimated arrival dates can be provided by our suppliers and occasionally can be inaccurate or further delays may be apparent throughout the process. If for any reason the unfortunate event happens where the dates we have provided are incorrect, GG Sofas are not responsible and the customer will have the option to wait or be refunded at the earliest opportunity. As soon as any information is provided to us stating that the original dates were inaccurate one of our advisors will contact the customer within 24 hours to provide up to date information on the order.
The details and designs of our products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details. Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality, and appearance. Any significant variations will be notified to you. The measurements of all products provided are as accurate as possible, but some slight variances may apply. Some self-assembly may be required on certain products.
All of our sofas come with a 12 months manufacturers warranty for your peace of mind. This covers you for any problems that you may experience with the sofas due to manufacturing faults such as- stitching, fillings, structural issues, etc. With all manufacturers warranties, GG Sofas reserve the right to carry out an inspection of the goods in the confinements of your own home using an independent 3rd party company to assertion where the fault is situated. There are 3 stages involved in this process which includes: initial inspection (if fault can be repaired on the day, then the work will be carried out in your home), if not then we will book for a repair to be carried out. If this is not to our satisfaction then a replacement can be arranged. GG Sofas have the rights to repair any damage on 3 occasions prior to any full exchange taking place. Each situation is different so our advisors will work closely with our repair company to advise on the best action. This does not, however, affect your statutory rights as a customer. GG Sofas reserves the right to determine the order of the following statutory rights : repair, replacement, refund.
Cleaning of products
Our manufacturers do not cover any faults or damage caused through incorrect cleaning products used on our ranges. For all our leather items a damp cloth is the only method that should be used to clean and therefore, any wipes or cleaning products used on the leather will not be covered as we are not aware of what chemicals are in there as this could react negatively. For fabric products, we also would recommend a damp cloth. However, we do supply fabric cleaning products which are provided by one of the top leading furniture cleaning specialists which have been tested and fully approved. For further details please contact our office.
If you have a complaint in relation to any service or non-service provided by GG Sofas please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the “Contact Us” page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected. Due to part of our selection of products being purchased from companies who import, we require 7 working days to finalise an answer on how we would proceed with handling the situation. This is due to time zone differences and factory holidays both in the UK and Internationally that may slow the process down slightly at certain times of the year.
If you decide to exchange your furniture you must notify us, in writing, within 14 working days of delivery.
Should you wish to exchange the goods, it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you if the items are not in perfect condition when the exchange takes place. GG Sofas are also within rights to refuse an exchange If the item is not in perfect condition. To minimise the risk of any such claim we ask that you retain the original packaging and use it when returning/exchanging the furniture. It is your responsibility when exchanging the items to ensure that they are in perfectly good condition and with the original packaging, however, GG Sofas recognise that many customers do not have the means to do this, and in this circumstance we will arrange collection/part exchange during normal business hours (Monday to Friday) if requested. The charge for an exchange would normally be £80, however, each order’s circumstances are different due to location and the situation with packaging, if the items need to be re-wrapped or which item it is being replaced with. Any additional charges will be finalised by our customer team prior to the exchange taking place. All goods will be fully inspected once returned and if damaged, a repair technician will provide ourselves with a quote for full repair costs. This may also lead to a small claims action. We will collect the old goods and part exchange for the new item, any refund necessary will be authorized within a 14 day period of the part exchange taking place providing stock is in an acceptable condition upon inspection. This refund may be the difference between the item originally ordered and the lower cost item it is exchanged for also takin into consideration of any further logistical charges. However, if the item chosen for the exchange is higher in price than the original item then the payment to clear the balance must be taken before the part exchange takes place. If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that is incurred (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.
If you decide to return your furniture you must notify us, in writing, within 14 working days of delivery. Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the furniture. It is your responsibility when returning the items to ensure that they are in perfectly good condition and with the original packaging, however, GG Sofas recognise that many customers do not have the means to do this, and so we will arrange collection during normal business hours (Monday to Friday) if requested. The charge for a return is £160. GG Sofas get charged £80 each way by the logistics company for zone 1 and often even more for any other zones. Due to the furniture being in perfect condition and the decision to return the furniture is no fault of the business then this full charge will apply. However, if the furniture is returned on the original delivery day meaning the logistics company do not have to return the address then the charge will only be £80. Again, this is dependant on the location of customers and circumstances upon delivery and GG Sofas reserve the right to advise of any additional charges depending on the situation. For details on returns of Made to order bespoke items please refer to the Made to order section in our terms and conditions.
All cancellations made before or after delivery are subject to a 14-day refund policy. If goods have been delivered and signed for in good condition and you still wish to cancel, you may cancel within 14 days and subject to a re-collection fee of £80 or more depending on the location and circumstances and our office team will confirm these charges. This is in addition to an £80 charge (or more depending on location and circumstances) for the original delivery that took place. These charges only apply to non made to order items, for made to order items the goods can be cancelled, however, the 30% charges will be applicable if it’s pre-delivery and any extra charges for logistics will be applied if it’s at the delivery stage or after. Any refund that takes place will be for the total value of the order minus 30% and minus the original delivery charge and the same fee for a collection charge if the goods have been delivered. (Please refer to our made to order section within our terms and conditions.) Once goods are returned to us and inspected and should they be found to be in perfect condition the refund process will begin. All refunds will be actioned within 30 days of the goods being returned to us and inspected. Please note, that any credit card fees of up to 3% are not refunded on all orders once the order has been cancelled regardless of the situation if the cancellation is due to a customer changing their mind.
Made to Order Items.
If you wish to cancel your order of a made to order item you can within 48 hours of when the order is placed with no charges but this be confirmed via email and not via telephone. After this period the items will have started the manufacturing process and there will be a standard 30% charge of the total value of the products as GG Sofas will not be liable for the charges from our suppliers/factory. These charges are applicable for both pre delivery and after the delivery of the items. If the order is cancelled prior to the delivery then the charges will be 30% of the total order value and this amount will be deducted from the refund amount which will be actioned within 14 days of receiving the email cancellation. If the made to order items are delivered and you wish to return them then our drivers will remove the items from your home but the 30% charges are still applicable. However, please note that if the item is returned on the day of the delivery then there will be a charge of £80 (or more depending on charges for re wrapping items or the location). If the order is cancelled after the delivery has taken place and the logistics company have to return to collect it then the charge will be £160 (or more depending on if the item needs to be re wrapped or the location. This fee will be on top of the 30% total order value and the amount will be confirmed by our office before any collection takes place and deducted from the total order value. The refund will be actioned within 14 days of when the item is returned back to our warehouse. Please be aware that GG Sofas will always strive to dispatch special made to order sofas within time frame stated but in some cases this can go slightly over the standard delivery time due to the production run, materials required, factory holidays etc and we provide as much information as possible on the website or as soon after an order is placed If is differs slightly to what is displayed. Our team will contact you once your sofa has been manufactured to book you in for your delivery date, we will not contact you until we have received this notification, so please bare with us and feel free to call us for an update on your order. The delivery date will be provided 5 working days prior to the delivery or at the earliest opportunity if the information is available sooner. With made to order items the design of scatter cushions can be different, they may vary in style or pattern and GG Sofas or any other manufacturer/supplier cannot 100% guarantee the cushion will be an exact match to what is in the image on the product page. However, the cushions will always match with a similar colour and will work well with the design of the sofa. Please advise if you are looking for an exact match, we will help you choose an item that is advertised in this way to prevent any issues at a later date.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.GG Sofas shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
To contact us please visit our contact us page.